Customer centric

Loyalty programs can inspire loyalty

February 26, 2024

#OwnYourBusiness Video Series: Loyalty Programs can Inspire Loyalty if You Let Them

First impressions will set the anchor of how you perceive a situation

February 19, 2024

#OwnYourBusiness Video Series: How First Impressions Set Anchoring Bias

Anchoring bias sets the tone for future interactions

February 12, 2024

#OwnYourBusiness Video Series: Drop the Anchor. Your Business Depends on it.

Your value proposition can show your unique qualities

January 22, 2024

#OwnYourBusiness Video Series: No, You Don’t Have to Please Everyone

Embrace change - don't fear it

January 15, 2024

#OwnYourBusiness Video Series: Change is Constant. So Embrace it.

Do something great!

January 2, 2024

#OwnYourBusiness Video Series: Bring Your Passion to Your Team

Your customers can see your passion in your mission

December 18, 2023

#OwnYourBusiness Video Series: Talk About the Passion

The experience is all in the details

December 11, 2023

#OwnYourBusiness Video Series: It’s the Little Things that Count

What's your differentiator that you can use to create your own category

December 4, 2023

#OwnYourBusiness Video Series: Find Your Perspective, Then Take a Stand

Put your customers at the center of everything you do

November 27, 2023

#OwnYourBusiness Video Series: Be Curious, Be Communicative, Be Willing to Ask for Help