Where do you start your #customerexperience journey? If you say at the beginning, well, don’t be a smartass. I already said it in this week’s #OwnYourBusiness episode. But really, you won’t know where to start unless you start looking at your processes, your people, and your products. And if you haven’t figured out your company’s #valueproposition, going through the work of establishing that will also help immensely.
Refocus for Reinvention
